How can I exchange or return an item?Impala can provide an exchange or refund for your order. Your item must be placed back into its original packaging, with all original tags attached. Please include the original invoice, as well as a note indicating what you would like done with your return.
Returns and exchanges are not available for free or promotional items. If a free or promotional item is deemed faulty, we will offer a suitable replacement.
We recommend that returns are sent via registered post, as Impala will not accept responsibility for lost items.
FREE RETURNS: Please contact email@example.com for our free returns portal.
IMPALA WEB RETURNS
1 FENNEL STREET
Phone: +61 3 8534 9999